FAQ

Before ordering

We’ll try the following, in order:

  1. Buy tickets for the same day at a lower price range. If this succeeds, we’ll refund the unused money.
  2. Buy tickets at your requested price range, on your first choice of alternate dates. If those are also sold-out, we’ll try to lower the price range again. If it’s still sold-out, we’ll try your next alternate day. Of course we would never get tickets for a different date if you didn’t specify it as an alternate in your order.
  3. If none of the above succeeds, or you don’t select any alternate dates, then we’ll give you a complete refund.
  4. If you ordered Box tickets and have alternate dates, we’ll usually try to get you Box seats on your alternate date before we change to Arena seats on your first choice date. If you don’t want to do this, the date is more important than being in a Box, please tell us when you order.

Boxes are a Japanese-style seating arrangement. Depending on which city the event is in, there are boxes for 1, 2, 3, 4, 5 or 6 people. You get an area of the floor and a cushion to sit on (it is elevated, so visibility isn’t a problem). This is the most ‘exotic’, but also the most expensive, way to see sumo. Box ‘A’ are the closest to the ring, then ‘B’, then ‘C’.

Please note that many tourists, especially if they are tall/wide or have back/knee problems, are uncomfortable in Boxes. If you think this might be a problem for you, you should consider buying Arena seats or a bigger Box. The 2-person Box ‘C’ in Nagoya and Fukuoka are full-sized Boxes designed for 4 people, but are sold for only 2 people, so you get extra space. Here is a photo of a Box in the Tokyo venue.

Arena seats are chairs like Western people would be used to from an arena in their country. In Tokyo, the seats are cushioned, more like what you’d expect in a movie theatre. Arena ‘A’ are the closest to the ring, then ‘B’, then ‘C’. Also, Arena ‘A’ have more cushioning than ‘B’, which have more than ‘C’. The Arena seats in Osaka, Nagoya and Fukuoka are hard plastic.

No. If you want to sit in a Box, you have to buy all of the tickets.

All wrestlers in the top two divisions fight on every day of the tournament. Sumo tournaments are round-robins, not elimination tournaments. You will not notice a difference between days and it is not possible to predict in advance which wrestlers will be matched against each other on which days. Please choose the date that is best for you, and remember that weekdays are easier to get tickets.

Of course we will never separate you, it is not necessary to make this request. If we can’t get seats together because no other tickets are available or you have a large group, we will contact you to discuss options and you will always be able to decline separated seats.

They aren’t available for public sale for Tokyo tournaments and they’re just too difficult to get in Osaka, Nagoya and Fukuoka.

They are made available in limited numbers, only on the day of the event. It is not possible to buy them in advance and send them to you.

Sorry, no. The food set contents are set by our supplier partners and we can’t customise them for individual customers.

Yes. The sumo arenas are not as big as most professional arenas/stadiums in Western countries. You will be able to see from the back row if you have normal eyesight and wear your glasses/contacts.

Yes, children can watch sumo. For the 15-day Grand Sumo Tournaments, children 3 years old or younger can enter for free if they don’t need their own seat. Some of the 1-day special events have different policies for age of children who don’t need a ticket, so please ask about these.

Some of the events now have Family Tickets, which give a discount for families or groups with children. There are no other discounts for children.

Yes, sumo venues are wheelchair-accessible. contact us for details about special wheelchair tickets.

We don’t “have” anything. We don’t carry a stock of tickets, we buy all tickets after we receive an order. This also means that we can’t hold tickets for you. Please make your payment as soon as possible so that we can secure your tickets!

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Automated shop site

The automated shop is currently available for the 6 Grand Sumo Tournaments each year. These are the 15-day tournaments in January, March, May, July, September and November. We’ve also added selected 1-day special sumo events. For other events, please use the Standard Contact Form on the contact page and we’ll take your order manually.

The shop shows you what it is currently possible to get, or if it’s the pre-order phase, what we’re still accepting pre-orders for. It is not a problem with the website. If you can’t choose the date or ticket type that you want as first choice, then orders are closed. (The 2nd and 3rd choice date menus are not linked to what is still open, which is how we need it to be set up for alternate dates.) Please try a different date or ticket type. If nothing at all is available for you, you may contact us to be on our waiting list.

Yes, you can order multiple dates in the same order, which means you will only pay for shipping once. Choose the date and ticket type that you want, then add to cart. Then continue shopping for the next date and ticket type, add to cart. Go to checkout when your cart has everything that you want to order.

If the shop won’t let you choose your departure date, then we don’t consider that date to be a safe departure date for the shipping method you’ve selected. If you chose basic international, you can try express and see if your departure date is now allowed. Please do not tell the system a false departure date just to make the order complete! If there is not enough time for an international shipping method, then you’ll have to choose a shipping method within Japan, such as to your hotel or AirBnB.

This happens because your shipping selection is not set correctly and you changed the “Ship to a Different Address” checkbox. The solution is to uncheck that box, then go to the right side of the screen (on mobile, you scroll down) and choose your shipping option. If you choose hotel shipping, there should now be extra questions on the page about your hotel information. You will not change the “Shipping Details” section or the checkbox again.

This is a very rare problem, it happens to a very small number of people but we’ve never been able to reproduce it in our testing here. We think it has something to do with the user’s browser. If this happens to you, please try leaving the site, then come back and try again. If it still doesn’t work, contact us and we can take your order manually.

This is a very rare problem, it happens to a very small number of people but we’ve never been able to reproduce it in our testing here. It seems to be caused by Paypal’s new settings. Less than 1% of people don’t see a button to pay. If this happens to you, please try leaving the site, then come back and try again. If it still doesn’t work, contact us and we can set the Paypal settings back to the old version until you make your order.

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Pre-orders

A pre-order is when you make an order and complete payment before ticket sales begin. If you pre-order, we will buy your tickets as soon as sales open. A pre-order does not mean you will receive your tickets sooner. We must wait until the first day of sales before we can buy and ship your order. Please try to complete your pre-order at least 5 days before ticket sales begin. It is difficult for us to handle new orders as we are preparing for the start of sales.

If you pre-order you may change your plans or ask for a refund if you notify us by 5:00AM Japan time on the first day of ticket sales (please try to notify us at least 3 days before the on-sale date). However, we reserve the right to keep a small administrative fee of up to 500 yen per order if you cancel a pre-order. If tickets are on sale, it’s too late for any changes, but we might be able to help you to re-sell your tickets to another customer.

A pre-order does not confirm tickets, but it comes close. When you pre-order, we will buy your tickets as soon as they go on sale. We can only buy them when they become available to the public nationwide, so we cannot make 100% promises. We do not control what is available, so a change to your alternates might be necessary. Please see our FAQ (Before ordering) about alternates. We prioritise customers based on the order that they make payment. The best tickets go to the customers who made payment first.

Recently, ticket sales have been so fast that if you don’t pre-order, you might not get any tickets at all. We strongly recommend that you pre-order!

Our system will send you an email when we process your tickets, which is usually 2-3 days after tickets go on sale. Please do not inquire earlier than this, we need time to take delivery of the tickets and sort them before we can answer. Some tickets take longer to arrive to us, in which case we will send an email that we’ve ordered your tickets and are waiting for delivery.

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Payment

We accept payment via Paypal by credit card, your Paypal balance, or bank account. You do not need a Paypal account to do this!

No. You only need a Paypal account if you want to pay from your bank account. If you’d like to pay by credit card, Paypal allows you to do that without making an account with them. Paypal

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Shipping

If you chose a shipping option with tracking, we’ll send you a tracking number by email. To track your shipment, click here. Then enter the tracking number.

Yes, of course! We’ll need 4 things from you:

  1. The hotel name
  2. The hotel address
  3. Your arrival date
  4. The name on the room reservation

This should help to ensure that the hotel holds the mail. Problems with hotel shipping are extremely rare, but it is your responsibility to ensure that it is safe to ship there. Please note that hotels don’t hold mail for customers who don’t have a reservation.

Our standard procedure is to hold the tickets at our office, then send them a few days before you arrive at your hotel. This ensures that the hotel doesn’t have to hold them for very long.

No, we can ship to you at any location in Japan.

Sorry, no. The only kind of ticket pick-up we can support is at the counter of a 7-11 store in Japan, but this option is not available for all orders.

For pre-orders shipped internationally or to a home address in Japan, we’ll ship within days after the start of actual ticket sales.*

For regular orders (orders placed after actual ticket sales begin) shipped internationally or to a home address in Japan, we’ll ship within days of your payment being received.*

Orders for hotels will be shipped a few days before your arrival so that they are delivered shortly before you check in.

*We order our tickets from several different sources. Some sources are slow and tickets can take up to 2 weeks to arrive at our office, so this will delay shipping. If we do not have time for international shipping after we receive the tickets, we will contact you to discuss shipping to your accommodation in Japan. We thank you for being flexible.

Shipping to international destinations takes about 3-5 days to arrive for express international and about 10 days for basic international. Shipping in Japan takes about 1 day to Tokyo and 2 days to Osaka or Kyoto.

Yes, it does*. If you’re shipping to your hotel in Japan, the hotel should sign for you. Almost all hotels will sign for mail and problems are very rare, but it is your responsibility to confirm that it is safe.

*We have heard that some countries do not always get a signature when they deliver. It is your responsibility to know the policies of your country’s postal service.

For customers in Australia, we can ship to your P.O. box. For other countries, please ask. Sorry, we don’t ship to overseas military boxes.

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On the day of the event

*The following information is only for 15-day Grand Sumo Tournaments. One-day special events will have different schedules.

Tickets are valid for the entire day, but you can arrive and leave at any time you want. Most people choose to arrive at about 2:30-3:30. The approximate times are in the table below:

  Lower division begin Second-division entrance ceremony Top-division entrance ceremony Matches finish Trophy presentation
Days 1-12 8:40 AM 2:30 PM 3:45 PM 6:00 PM  - 
Days 13-14 10:30 AM 2:30 PM 3:45 PM 6:00 PM  - 
Day 15 10:30 AM 10:30 AM 3:00 PM 5:15 PM 5:30 PM

In Tokyo, the venue is called the Ryogoku Kokugikan. It is located within walking distance from Ryogoku Station (1 minute from west exit) on the JR Chuo-Sobu line, and Ryogoku subway station (8 minutes from exit A4) on the Toei Oedo line. If you want more help with the train, including directions from any station, we highly recommend this useful website . Google map

In Osaka, the venue is called the Osaka Prefectural Gymnasium, also known as Edion Arena. It is located within walking distance from JR-Namba Station (800m), Namba(Nankai) Station (250m from South Exit), Osaka-Namba Station (600m) and Namba(Subway) Station (350m from Exit 5). If you want more help with the train, including directions from any station, we highly recommend this useful website . Google map

In Nagoya, the venue is called the Aichi Prefectural Gymnasium, also known as Dolphins Arena. It is located within walking distance from Shiyakusho Station (Exit 7) on the Meijo Subway Line. If you want more help with the train, including directions from any station, we highly recommend this useful website . Google map

In Fukuoka (Kyushu), the venue is called the Fukuoka Kokusai Center. You can get there by a short bus ride from Hakata Station (bus #88 or #99 from stop E), Tenjin Station (bus #80 from stop 2A) or a 10-15 minute walk from Gofukumachi(Fukuoka) Station (go out Exit 3, then go straight until you see the venue). If you want more help with the train, including directions from any station, we highly recommend this useful website . Google map

Yes. The official policy is that you can re-enter once.

You can do whatever you want with your camera, as long as you’re doing it from your seat. If you try to get into the aisles or stomp on people to get photos, the ushers will ask you to sit down, or maybe even ask you to leave if you continue to misbehave. Also, this assumes your camera is a regular consumer camera. If you have professional video equipment, such as for making TV programs or documentaries, that could be a problem.

In Tokyo, after you enter the ticket gates, use the smaller door to the left of the main entrance. There is usually a purple banner hanging over it. Inside is a hallway full of stalls with a number above each one. If you ordered a food Set A-C you will have a separate food voucher. If you ordered an Arena ticket + food/souvenir package, you will have a sticker on the back of your ticket. Go to stall #1 and show your voucher or sticker. If you can’t figure it out, show your voucher or sticker to one of the ushers inside the building and they should be able to take you to the correct place. Please do not ask about food sets at the ticket gate. You can pick up your set any time from about 10:30am to 5:00pm.

In Osaka, after you enter the main entrance, but before the ticket gate, there are several stores. Bring your voucher to 天野 (Amano). It is probably the 3rd stall on the right side. Please do not ask about food sets at the ticket gate. You can pick up your set any time from about 12:00pm to 5:00pm.

In Nagoya, after you enter the ticket gate, go to the right-hand side and go straight, there are 3 stores. Bring your voucher to かね秀(Kanehide). If you can’t figure it out, show your voucher to one of the ushers inside the building and they should be able to take you to the correct place. Please do not ask about food sets at the ticket gate.

In Fukuoka (Kyushu), the voucher should be exchanged at a stall to the right of the trophy case on the first floor of the venue, just after you enter the building. If you can’t figure it out, show your voucher to one of the ushers inside the building and they should be able to take you to the correct place. Please do not ask about food sets at the ticket gate.

The official policy is no, you cannot bring food and drink. You can buy food inside.

You should wear more than the wrestlers wear.

Yes, for the Tokyo Grand Sumo Tournaments only. At 4:00PM (30 minutes earlier on the final day of a tournament), an English radio broadcast begins in the venue. You can either bring your own small radio (iPods and many phones have them built in) with earphones, or you can rent one at the venue. If you bring your own radio, the frequency is FM 78.3MHz. Note that non-Japanese radios often can’t go as low as 78.3MHz, so you may have to set your radio’s region settings to Japan. The cost for rental is 200 yen, plus a 3,000 yen deposit that is refunded to you when you return the radio. You must return the radio by 6:15PM after the event ends.

You will probably find that attending sumo is similar to attending a sporting event in your home country. However, there are 2 things that the Sumo Association wants our customers to know. First, please do not walk to your seat or get up during a match. Matches usually last less than 1 minute and start every few minutes, so please wait until between matches to move to and from your seat. Second, if you ordered a lunch set, please do not ask about those at the ticket gate. We have instructions above this question about where to get them, but if you still need help, please ask the ushers inside the venue.

Sorry, no there isn’t. Please do not lose or forget your tickets/voucher. Tickets/vouchers are like cash and cannot be replaced if lost or forgotten. Do not go to the venue and ask to enter without your tickets/voucher. If you lose your tickets/voucher, you must either buy new ones or not go to the event.

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Our policies

Event cancellations are extremely rare. Please see our Terms and Conditions .

Unfortunately, we cannot accept returns. This is because we only buy tickets after a customer orders. After we buy the tickets for you, we can’t return them to the box office, so you can’t return them to us. Please be sure before you buy. In many cases we have helped customers to re-sell their tickets to another customer, but we can’t promise this will be possible. Please contact us if you need to sell your tickets.

Please see our Privacy Policy .

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