When will you ship?

For pre-orders shipped internationally or to a home address in Japan, we’ll ship within days after the start of actual ticket sales.*

For regular orders (orders placed after actual ticket sales begin) shipped internationally or to a home address in Japan, we’ll ship within days of your payment being received.*

Orders for hotels will be shipped a few days before your arrival so that they are delivered shortly before you check in.

*We order our tickets from several different sources. Some sources are slow and tickets can take up to 2 weeks to arrive at our office, so this will delay shipping. If we do not have time for international shipping after we receive the tickets, we will contact you to discuss shipping to your accommodation in Japan. We thank you for being flexible.