We’ll try the following, in order:
- Buy tickets for the same day at a lower price range. If this succeeds, we’ll refund the unused money.
- Buy tickets at your requested price range, on your first choice of alternate dates. If those are also sold-out, we’ll try to lower the price range again. If it’s still sold-out, we’ll try your next alternate day. Of course we would never get tickets for a different date if you didn’t specify it as an alternate in your order.
- If none of the above succeeds, or you don’t select any alternate dates, then we’ll give you a complete refund.
- If you ordered Box tickets and have alternate dates, we’ll usually try to get you Box seats on your alternate date before we change to Arena seats on your first choice date. If you don’t want to do this, the date is more important than being in a Box, please tell us when you order.