A pre-order is when you make an order and complete payment before ticket sales begin. If you pre-order, we will buy your tickets as soon as sales open. A pre-order does not mean you will receive your tickets sooner. We must wait until the first day of sales before we can buy and ship your order. Please try to complete your pre-order at least 5 days before ticket sales begin. It is difficult for us to handle new orders as we are preparing for the start of sales.