What if I pre-order tickets, then change my plans or want to cancel completely?


If you pre-order you may change your plans or ask for a refund if you notify us by 5:00AM Japan time on the first day of ticket sales (please try to notify us at least 3 days before the on-sale date). However, we reserve the right to keep a small administrative fee of up to 500 yen per order if you cancel a pre-order. If tickets are on sale, it’s too late for any changes, but we might be able to help you to re-sell your tickets to another customer.