Frequently Asked Questions

Frequently Asked Questions

About us
Before ordering
On the day of the event (including time of event, location, etc.)
Our policies

About us

When was the website founded?
We have been in business since late-2008, helping people to buy tickets for the January 2009 tournament.
Can you get tickets for other events in Japan besides sumo?
Yes, we can buy tickets for some other events in Japan, depending on how the tickets are sold.  Please note that we are not experts in other events, so we cannot give the same level of advice as we do for sumo tickets.  Ask us if you’d like help buying non-sumo tickets.  If you want tickets for another event, please be specific in your request.  Tell us what you want to see, where and when.
Examples of requests we can help you with:
Can you help me to get baseball tickets in Tokyo from July 15th to 20th?
I want to go to the New Japan Pro Wrestling (NJPW) event on April 25th.
Examples of requests we cannot help you with:
What other events are on during my time in Japan?
I want to see an event from November 1st to 10th.  I’m interested in concerts, sports and theatre.

Before ordering

What will you do if I order tickets from you and they're sold-out?
We’ll try the following, in order:
i) Buy tickets for the same day at a lower price range. If this succeeds, we’ll refund the unused money.
ii) Buy tickets at your requested price range, on your first choice of alternate dates. If those are also sold-out, we’ll try to lower the price range again. If it’s still sold-out, we’ll try your next alternate day.  Of course we would never get tickets for a different date if you didn’t specify it as an alternate in your order.
iii) If none of the above succeeds, or you don’t select any alternate dates, then we’ll give you a complete refund.
What is the difference between a 'Box' and an 'Arena' seat, and what is the meaning of 'A', 'B', and 'C'?
Boxes are a Japanese-style seating arrangement.  Depending on which city the event is in, there are boxes for 1, 2, 3, 4, 5 or 6 people.  You get an area of the floor and a cushion to sit on (it is elevated, so visibility isn’t a problem).   This is the most ‘exotic’, but also the most expensive, way to see sumo. Box ‘A’ are the closest to the ring, then ‘B’, then ‘C’.  Please note that many tourists, especially if they are tall/wide or have back/knee problems, are uncomfortable in Boxes.  If you think this might be a problem for you, you should consider buying Arena seats or a bigger Box.  The 2-person Box ‘C’ in Nagoya and Fukuoka are full-sized Boxes designed for 4 people, but are sold for only 2 people, so you get extra space.   in the Tokyo arena.
Arena seats are chairs like Western people would be used to from an arena in their country. In Tokyo, the seats are cushioned, more like what you’d expect in a movie theatre.  Arena ‘A’ are the closest to the ring, then ‘B’, then ‘C’. Also, Arena ‘A’ have more cushioning than ‘B’, which have more than ‘C’.  The Arena seats in Osaka, Nagoya and Fukuoka are hard plastic.
Can I buy just part of a Box?
No.  If you want to sit in a Box, you have to buy all of the tickets.
Which day is the best to go? Which day has the best matches with the best wrestlers?
All wrestlers in the top two divisions fight on every day of the tournament.  Sumo tournaments are round-robins, not elimination tournaments.  You will not notice a difference between days and it is not possible to predict in advance which wrestlers will be matched against each other on which days.  Please choose the date that is best for you, and remember that weekdays are easier to get tickets.
Can we request seats together?
Of course we will never separate you, it is not necessary to make this request.  If we can’t get seats together because no other tickets are available or you have a large group, we will contact you to discuss options and you will always be able to decline separated seats.
Why don't you help with Ringside tickets?
They aren’t available for public sale for Tokyo tournaments and they’re just too difficult to get in Osaka, Nagoya and Fukuoka.
Why don't you help with General Admission tickets?
They are made available in limited numbers, only on the day of the event.  It is not possible to buy them in advance and send them to you.
Will I be able to see from the back section?
Yes.  The sumo arenas are not as big as most professional arenas/stadiums in Western countries.  You will be able to see from the back row if you have normal eyesight and wear your glasses/contacts.
Can I bring children? Is there a discount?
Yes, children can watch sumo.  For the 15-day Grand Sumo Tournaments, children 3 years old or younger can enter for free if they don’t need their own seat.  Some of the 1-day special events have different policies for children’s prices, so please ask about these. Some of the events now have Family Tickets, which give a discount for families or groups with children.
Is the venue wheelchair-accessible?
Yes, sumo venues are wheelchair-accessible.  Contact us for details about special wheelchair tickets.
What do you have available? Can you hold tickets for me until I make my payment?
We don’t “have” anything.  We don’t carry a stock of tickets, we buy all tickets after we receive an order.  This also means that we can’t hold tickets for you.  Please make your payment as soon as possible so that we can secure your tickets!


What is a pre-order?
A pre-order is when you make an order and complete payment before ticket sales begin.  If you pre-order, we will buy your tickets as soon as sales open.  A pre-order does not mean you will receive your tickets sooner.  We must wait until the first day of sales before we can buy and ship your order.  Please try to complete your pre-order at least 5 days before ticket sales begin.  It is difficult for us to handle new orders as we are preparing for the start of sales.
What if I pre-order tickets, then change my plans or want to cancel completely?
If you pre-order you may change your plans or ask for a refund if you notify us by 5:00AM Japan time on the first day of ticket sales (please try to notify us at least 3 days before the on-sale date). However, we reserve the right to keep a small administrative fee of up to 500 yen per order if you cancel a pre-order. If tickets are on sale, it’s too late for any changes, but we might be able to help you to re-sell your tickets to another customer.
Does a pre-order confirm my tickets? Why should I pre-order?
A pre-order does not confirm tickets, but it comes close.  When you pre-order, we will buy your tickets as soon as they go on sale.  We can only buy them when they become available to the public nationwide, so we cannot make 100% promises.  We do not control what is available, so a change to your alternates might be necessary.  Please see our FAQ about alternates.  We prioritise customers based on the order that they make payment.  The best tickets go to the customers who made payment first.
Recently, ticket sales have been so fast that if you don’t pre-order, you might not get any tickets at all.  We strongly recommend that you pre-order!
When will I know if my pre-order is confirmed?
Our system will send you an email when we process your tickets, which is usually 2-3 days after tickets go on sale.  Please do not inquire earlier than this, we need time to take delivery of the tickets and sort them before we can answer.  Some tickets take longer to arrive to us, in which case we will send an email that we’ve ordered your tickets and are waiting for delivery.


How do you accept payment?
We accept payment via Paypal by credit card, your Paypal balance, or bank account.  You do not need a Paypal account to do this!  Customers who have a Japanese bank account can also pay by domestic bank transfer (furikomi).
Do I need a Paypal account to pay you?
No.  You only need a Paypal account if you want to pay from your bank account.  If you’d like to pay by credit card, Paypal allows you to do that without making an account with them.


How do I track my shipment?
If you chose a shipping option with tracking, we’ll send you a tracking number by email.  To track your shipment, click here.  Then enter the tracking number.
Can you send my tickets to my hotel in Japan?
Yes, of course!  We’ll need 4 things from you:
1.  The hotel name
2.  The hotel address
3.  Your arrival date
4.  The name on the room reservation
This should help to ensure that the hotel holds the mail.  Please note that hotels don’t hold mail for customers who don’t have a reservation.
Our standard procedure is to hold the tickets at our office, then send them a few days before you arrive at your hotel.  This ensures that the hotel doesn’t have to hold them for very long.
Can I pick up my tickets at your office or at the venue on the day of the event?
Sorry, no.  The only kind of ticket pick-up we can support is at the counter of a 7-11 store in Japan, but this option is not available for all orders.
When will you ship?
For pre-orders shipped internationally or to a home address in Japan, we’ll ship within days after the start of actual ticket sales.*
For regular orders (orders placed after actual ticket sales begin) shipped internationally or to a home address in Japan, we’ll ship within days of your payment being received.*
Orders for hotels will be shipped a few days before your arrival so that they are delivered shortly before you check in.
*We order our tickets from several different sources.  Some sources are slow and tickets can take up to 2 weeks to arrive at our office, so this will delay shipping.  If we do not have time for international shipping after we receive the tickets, we will contact you to discuss shipping to your accommodation in Japan.  We thank you for being flexible.
How long does shipping take?
Shipping to international destinations takes about 3-5 days to arrive for express international and about 10 days for basic international.  Shipping in Japan takes about 1 day to Tokyo and 2 days to Osaka or Kyoto.
Does my shipment need to be signed for when it's delivered?
Yes, it does*.  If you’re shipping to your hotel in Japan, the hotel should sign for you.  Almost all hotels will sign for mail and problems are very rare, but it is your responsibility to confirm that it is safe.
*We have heard that some countries do not always get a signature when they deliver.  It is your responsibility to know the policies of your country’s postal service.
Do you ship to P.O. boxes?
For customers in Australia, we can ship to your P.O. box.  For other countries, please ask.  Sorry, we don’t ship to overseas military boxes.

On the day of the event

What time is the event?
*The following information is only for 15-day Grand Sumo Tournaments.  One-day special events will have different schedules.
Tickets are valid for the entire day, but you can arrive and leave at any time you want.  Most people choose to arrive at about 2:30-3:30.  The approximate times are in the table below:
Days 1-12 Days 13-14 Day 15
Lower division matches begin 8:40AM 10:30AM 10:30AM
Second-division entrance ceremony 2:30PM 2:30PM 1:45PM
Top-division entrance ceremony 3:45PM 3:45PM 3:00PM
Matches finish 6:00PM 6:00PM 5:15PM
Trophy presentation - - 5:30PM
How do I get to the venue?
*The following information is only for 15-day Grand Sumo Tournaments.  One-day special events may have different locations.
In Tokyo, the venue is called the Ryogoku Kokugikan.  It is located within walking distance from Ryogoku Station (1 minute from west exit) on the JR Chuo-Sobu line, and Ryogoku subway station (8 minutes from exit A4) on the Toei Oedo line.  If you want more help with the train, including directions from any station, we highly recommend this useful website.
In Osaka, the venue is called the Osaka Prefectural Gymnasium, also known as Edion Arena.  It is located within walking distance from JR-Namba Station (800m), Namba(Nankai) Station (250m from South Exit), Osaka-Namba Station (600m) and Namba(Subway) Station (350m from Exit 5). If you want more help with the train, including directions from any station, we highly recommend this useful website.
In Nagoya, the venue is called the Aichi Prefectural Gymnasium, also known as Dolphins Arena.  It is located within walking distance from Shiyakusho Station (Exit 7) on the Meijo Subway Line.  If you want more help with the train, including directions from any station, we highly recommend this useful website.
In Fukuoka (Kyushu), the venue is called the Fukuoka Kokusai Center.  You can get there by a short bus ride from Hakata Station (bus #88 or #99 from stop E), Tenjin Station (bus #80 from stop 2A) or a 10-15 minute walk from Gofukumachi(Fukuoka) Station (go out Exit 3, then go straight until you see the venue).  If you want more help with the train, including directions from any station, we highly recommend this useful website.
Can I leave and re-enter the venue during the day?
Yes.  The official policy is that you can re-enter once.
Can I take photos? What about flash?
You can do whatever you want with your camera, as long as you’re doing it from your seat.  If you try to get into the aisles or stomp on people to get photos, the ushers will ask you to sit down, or maybe even ask you to leave if you continue to misbehave.  Also, this assumes your camera is a regular consumer camera.  If you have professional video equipment, such as for making TV programs or documentaries, that could be a problem.
Where do I pick up my lunch/souvenir set?
In Tokyo, after you enter the ticket gates, use the smaller door to the left of the main entrance.  There is usually a purple banner hanging over it.  Inside is a hallway full of stalls with a number above each one.  If you ordered a Lunch Set A-C and have a separate lunch voucher, go to stall #1 and give them your voucher.  If you bought the Early Bird package or an Arena ticket + lunch/souvenir package, go to stall #1 and show the sticker on the back of your ticket.  If you can’t figure it out, show your voucher or sticker to one of the ushers inside the building and they should be able to take you to the correct place.  Please do not ask about lunch sets at the ticket gate.  You can pick up your set anytime from about 10:30am to 5:00pm.
In Osaka, after you enter the ticket gate, there are several stores.  Bring your voucher to 天野. It is probably the 3rd stall on the right side.  If you can’t figure it out, show your voucher to one of the ushers inside the building and they should be able to take you to the correct place.  Please do not ask about lunch sets at the ticket gate.
In Nagoya, after you enter the ticket gate, go to the right-hand side and go straight, there are 3 stores.  Bring your voucher to かね秀. If you can’t figure it out, show your voucher to one of the ushers inside the building and they should be able to take you to the correct place.  Please do not ask about lunch sets at the ticket gate.
In Fukuoka (Kyushu), the voucher should be exchanged at a stall to the right of the trophy case on the first floor of the venue, just after you enter the building.  If you can’t figure it out, show your voucher to one of the ushers inside the building and they should be able to take you to the correct place.  Please do not ask about lunch sets at the ticket gate.
Can I bring food and drink into the venue? Can I buy food inside?
The official policy is no, you cannot bring food and drink.  You can buy food inside.
Is there a dress code?
You should wear more than the wrestlers wear.
Is there an English program or commentary during the event?
Yes, for the Tokyo Grand Sumo Tournaments only.  At 4:00PM (30 minutes earlier on the final day of a tournament), an English radio broadcast begins in the venue.  You can either bring your own small radio (eg. iPod) with headphones, or you can rent one at the venue.  If you bring your own radio, the frequency is FM 78.3MHz.  Note that non-Japanese radios often can’t go as low as 78.3MHz, so you may have to set your radio’s region settings to Japan.  The cost for rental is 200 yen, plus a 3,000 yen deposit that is refunded to you when you return the radio.  You must return the radio by 6:15 after the event ends.
Are there any rules about etiquette at the event?
You will probably find that attending sumo is similar to attending a sporting event in your home country.  However, there are 2 things that the Sumo Association has asked us to tell our customers. First, please do not walk to your seat or get up during a match.  Matches usually last less than 1 minute and start every few minutes, so please wait until between matches to move to and from your seat. Second, if you ordered a lunch set, please do not ask about those at the ticket gate.  We have instructions above this question about where to get them, but if you still need help, please ask the ushers inside the venue.
I lost my tickets/voucher! Is there anything you can do to help me?
Sorry, no there isn’t. Please do not lose or forget your tickets/voucher. Tickets/vouchers are like cash and cannot be replaced if lost or forgotten. Do not go to the venue and ask to enter without your tickets/voucher. If you lose your tickets/voucher, you must either buy new ones or not go to the event.

Our policies

What is your return policy?
Unfortunately, we cannot accept returns.  This is because we only buy tickets after a customer orders.  After we buy the tickets for you, we can’t return them to the box office, so you can’t return them to us.  Please be sure before you buy.  In many cases we have helped customers to re-sell their tickets to another customer, but we can’t promise this will be possible.  Please contact us if you need to sell your tickets.
What is your policy if an event is canceled?
Event cancellations are extremely rare.  Please see our Terms and Conditions.
What is your privacy policy for handling my personal information?
Please see our Privacy Policy.
4-person Box in Tokyo